FAQs

  1. What types of watches do you sell?
    We offer a curated range of luxury, modern, minimalist, and sporty watches for both men and women.

  2. Are all your watches authentic?
    Yes, all our watches are 100% authentic and sourced from trusted manufacturers and brands.

  3. Do you offer any warranty?
    Yes, all watches come with a standard 1-year warranty. Some models may have extended warranties depending on the brand.

  4. Do you have a physical store?
    Currently, Wrist Luxex is an online store only.

  5. Can I cancel or change my order?
    Yes, you can cancel or make changes within 24 hours of placing your order.

  6. How long does shipping take?
    Standard shipping typically takes 3–4 business days. Express options are available at checkout.

  7. Do you ship internationally?
    Yes, we offer worldwide shipping. Shipping times and rates may vary by location.

  8. Is shipping free?
    We offer free shipping on all orders.

  9. How can I track my order?
    Once your order is shipped, you’ll receive a tracking link via email.

  10. What happens if my package is lost or damaged?
    Please contact our support team immediately. We’ll help resolve the issue with a replacement or refund.

  11. What payment methods do you accept?
    We accept major credit/debit cards and more.

  12. Is it safe to order from your website?
    Yes, we use secure SSL encryption to protect all your information.

  13. Do you offer returns or exchanges?
    Yes, we have a 14-day return and exchange policy for unworn items in original packaging.

  14. How do I start a return?
    Simply email our support team with your order number, and we'll guide you through the process.

  15. When will I get my refund?
    Refunds are processed within 5–7 business days after receiving your return.

  16. Are your watches water-resistant?
    Many of our watches are water-resistant, but levels vary by model. Please check the product details.

  17. How do I know which watch suits me best?
    Use our style filters or reach out to us—we’d be happy to recommend the perfect match for you.

  18. How do I care for my watch?
    Keep it clean, avoid strong magnetic fields, and store it in a cool, dry place when not in use.

  19. Can I resize my watch band?
    Yes! Most metal band watches can be resized at your local jeweler, or you can follow our guide online.